Our Returns Policy
At Health Insight, your satisfaction is our priority. We are committed to providing high-quality health supplements, and we understand that sometimes you may need to return a product. This Returns Policy outlines the conditions under which returns are accepted and how you can initiate the process.
1. Return Eligibility
You may return supplements purchased from Health Insight under the following conditions:
- The product must be returned within 14 days of the delivery date.
- The product must be in its original, unopened packaging and in resalable condition.
- Supplements that have been opened, used, or tampered with are not eligible for return due to health and safety regulations.
- Products purchased on sale or during special promotions may not be eligible for returns unless they are damaged or defective upon receipt.
2. Defective or Damaged Products
If you receive a defective or damaged product, we will happily offer a replacement or a full refund. Please contact us within 7 days of receiving the product to report any issues. You may be asked to provide photographs or evidence of the damage for our records.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [Insert Email Address] or [Insert Phone Number] within 14 days of receiving your order. Please provide your order number, details of the product, and the reason for the return.
- Once your return request is approved, we will provide you with instructions for returning the product.
- Pack the product securely in its original packaging to prevent damage during shipping.
- Ship the product to the address provided. You will be responsible for covering the return shipping costs unless the product is defective or damaged.
4. Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If your return is approved, we will process the refund within 7-10 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Shipping costs are non-refundable unless the product was defective or damaged upon receipt.
5. Exchanges
We currently do not offer exchanges. If you would like a different product, we recommend returning the original product (if eligible) and placing a new order for the desired item.
6. Non-Returnable Items
For health and safety reasons, the following items are non-returnable:
- Opened or used supplements
- Products not purchased directly from healthinsight.co.za
- Sale or clearance items (unless defective or damaged)
7. Contact Information
If you have any questions or need further assistance with a return, please reach out to our customer service team at:
